Refund Policy

1. Try before you pay

We designed Arfa Moments so you never have to pay to find out whether you like it. Every template can be previewed live without an account, and your first invitation is completely free with every feature included. We encourage you to use both before purchasing a plan.

2. Unused plans

If you purchased a plan and have not used any of its invitation slots, no need to worry. They will remain into your account forever until you use them, even if it's 10 years later from today for weddings, birthdays and other occassions. However, plan once purchased is full and final sale.

3. Partially used plans

Once one or more slots from a plan have been used to create invitations, the plan is considered consumed and is not eligible for a refund. This is because each published invitation delivers the full value of a slot immediately.

4. Duplicate or failed payments

If you were charged twice for the same order, or money was deducted but slots were not credited, contact us with the payment reference and other payment regarding proofs. Verified duplicate or failed charges are always refunded in full in 3-6 working days.

5. How to reach us

All refund requests go to info@arfamoments.com. Please include the email you signed up with and, if available, the Razorpay payment ID from your confirmation.